TERMS OF SERVICE

Terms & Conditions

Effective Date: July 26, 2026

Welcome to Sour Ribbons. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Company Information

Sour Ribbons

Böckebolsvägen 28

422 54 Gothenburg

Sweden

Email: info@sourribbons.com

Phone: +46 733 17 79 03

2. Eligibility

By placing an order through our website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally able to enter into a binding contract.

3. Products

We strive to ensure that all product descriptions, images, colors, and information are accurate.

However:

Product colors may appear differently depending on your screen.
Packaging and product appearance may change without prior notice.
We reserve the right to discontinue products at any time.

All products are subject to availability.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where required by law unless otherwise stated.

We reserve the right to:

Correct pricing errors.
Update prices at any time.
Cancel orders affected by incorrect pricing.

5. Orders

After placing an order, you will receive an order confirmation by email.

This confirmation does not constitute acceptance of your order.

Sour Ribbons reserves the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders suspected of fraud or unauthorized activity.

If your order is cancelled after payment has been received, a full refund will be issued.

6. Payment

We accept secure online payment methods available during checkout.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method.
All payment information provided is accurate.

Orders will only be processed once payment has been successfully authorized.

7. Shipping

Shipping times shown on our website are estimates only.

Although we work hard to deliver orders promptly, Sour Ribbons is not responsible for delays caused by:

Shipping carriers
Customs authorities
Weather conditions
Holidays
Events beyond our reasonable control

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier or the delivery address, depending on applicable law.

8. Returns & Refunds

Returns are handled in accordance with our Return Policy and applicable consumer protection laws.

Food products cannot normally be returned once opened unless they are defective or incorrectly delivered.

If your order arrives damaged or incorrect, please contact us as soon as possible.

9. Product Information

Our candy may contain or have been produced in facilities handling:

Milk
Soy
Wheat
Gluten
Peanuts
Tree nuts
Other allergens

Customers are responsible for reviewing ingredient and allergen information before consumption.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Product names
Graphics
Packaging designs
Images
Videos
Text
Icons
Website design

is the property of Sour Ribbons or its licensors and is protected by copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.

11. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or viruses.
Copy or scrape website content.
Interfere with website functionality.
Use automated systems without permission.

We reserve the right to suspend or terminate access if these Terms are violated.

12. User Content

If you submit reviews, comments, photos, or other content to Sour Ribbons, you grant us a non-exclusive, royalty-free, worldwide license to display, reproduce, and use such content for marketing and business purposes.

You confirm that:

You own the content you submit.
The content does not infringe any third-party rights.
The content is lawful and respectful.

We reserve the right to remove any submitted content at our discretion.

13. Accounts

If you create an account, you are responsible for:

Maintaining the confidentiality of your login details.
All activity under your account.
Keeping your information accurate and updated.

Notify us immediately if you suspect unauthorized access.

14. Third-Party Links

Our website may contain links to third-party websites.

Sour Ribbons is not responsible for the content, privacy practices, or services offered by external websites.

Use of third-party websites is at your own risk.

15. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access.

Maintenance, technical issues, or events beyond our control may temporarily affect website availability.

16. Disclaimer

Our website and all products and services are provided on an "as available" basis.

To the fullest extent permitted by applicable law, Sour Ribbons makes no warranties, express or implied, regarding:

Website availability
Accuracy of information
Continuous operation
Error-free functionality

17. Limitation of Liability

To the maximum extent permitted by law, Sour Ribbons shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of our website
Purchase of products
Delays in delivery
Website interruptions
Technical issues

Nothing in these Terms limits your statutory consumer rights.

18. Privacy

Your privacy is important to us.

Our collection and processing of personal information is governed by our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

19. Force Majeure

Sour Ribbons shall not be held responsible for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to: